These conditions govern every reservation made with Moritz Luxe Residences. They are written to protect the quiet, uninterrupted nature of your stay — and to make clear, in advance, exactly what is agreed between us.
01. The Agreement
Moritz Luxe Residences (“MLR”, “we”, “us”) is a trading name of Blackrock Capital Ltd, registered in the Republic of Mauritius under BRN C26231039, with its registered office in Floréal, Mauritius.
MLR curates private residences and the services surrounding them. We act as agent for the owners and operators of the residences featured in our collections, and as principal in respect of the concierge and lifestyle services we ourselves arrange. A reservation is confirmed only when MLR issues a written confirmation and the required deposit has been received in cleared funds.
The person making the reservation (“the Lead Guest”) must be at least eighteen years of age, is responsible for the accuracy of all information provided, and accepts these conditions on behalf of every member of the party.
02. Rates & Inclusions
All rates are quoted in Euros (EUR) unless otherwise stated, and apply to the residence and the services expressly listed in the written proposal. Rates are confirmed at the point of booking and are not subject to revision thereafter, save where a change is imposed by a third party beyond our reasonable control, or where the composition, dates or duration of the stay is altered at the Lead Guest’s request.
Unless expressly stated, rates exclude
- International and domestic air travel
- Airport transfers and private chauffeur services
- Meals, beverages, and provisioning
- Excursions, activities, and experiences arranged on request
- Travel insurance, visa costs, and personal expenditure
- Gratuities, which remain entirely at the guest’s discretion
Where a service is described as arranged, coordinated or reserved by MLR, that service is supplied by an independent third party under its own terms. We select these partners with care and remain accountable for the standard of our own coordination.
03. Payment
- A deposit of 50% of the total booking value is payable upon confirmation.
- The balance is payable no later than 30 days prior to arrival.
- Reservations confirmed within 30 days of arrival are payable in full at the point of confirmation.
- Payment is by bank transfer in Euros. All bank charges are borne by the payer.
Where a residence is operated by a third party whose own payment schedule differs, the stricter of the two schedules will apply and will be set out clearly in your written proposal before confirmation.
Should the balance not be received by the due date, MLR reserves the right to treat the reservation as cancelled by the guest, and the cancellation provisions below will apply.
04. Cancellation & Amendment
All cancellations must be notified to MLR in writing and take effect on the date of receipt.
Standard schedule
- More than 60 days before arrival — the deposit is retained.
- Between 60 and 30 days before arrival — 50% of the total booking value is retained.
- Fewer than 30 days before arrival, or non-arrival — 100% of the total booking value is retained.
Certain residences, peak-season periods, and full-estate privatisations are subject to individual cancellation conditions, which will be stated in your proposal and prevail over the schedule above.
Amendments to dates, party size or services are accommodated wherever possible, subject to availability and to any cost differential. A material change of dates may be treated as a cancellation and rebooking.
Comprehensive travel insurance covering cancellation, curtailment, medical expenses and repatriation is a condition of booking. Proof may be requested.
05. Security Deposit & Damage
A refundable security deposit may be required prior to or upon arrival, the amount of which is confirmed in your proposal. It is returned within ten working days of departure, less any sums properly due in respect of damage, loss, or extraordinary cleaning.
Guests are responsible for the residence and its contents throughout the stay. Any damage should be reported to your concierge promptly; discretion and swift resolution are always our preference.
06. Occupancy & Conduct
- Arrival and departure times are as stated in your confirmation and are subject to the operating conditions of each residence.
- Occupancy may not exceed the maximum stated for the residence. Additional guests, visitors and events require prior written consent.
- Commercial photography, filming, and third-party functions are permitted only by prior arrangement.
- Residences are private homes within residential estates. Guests are asked to respect the tranquillity of the surroundings and any applicable estate regulations.
- MLR and the residence owner reserve the right to terminate a stay, without refund, in the event of conduct that endangers persons, causes serious damage, or materially disturbs others.
Minimum stay requirements and child policies vary by residence and season and are confirmed at the time of enquiry.
07. Photography & Descriptions
Photography, floor plans, and descriptive material are provided in good faith as an indication of the character of each residence. Photographs are non-contractual (photos non contractuelles). Furnishings, artwork, planting, and staffing may change over time, and residences are periodically refurbished.
08. Force Majeure
MLR is not liable for any failure or delay in performance arising from events beyond its reasonable control, including but not limited to cyclones and adverse weather, natural disaster, fire, epidemic or public health measures, civil unrest, industrial action, governmental restriction, or the failure of transport or utility infrastructure. In such circumstances we will use reasonable endeavours to offer alternative arrangements or a credit, subject to the recoverability of sums already committed to third-party suppliers.
09. Liability
MLR accepts liability for the proper performance of the services it directly provides. We do not accept liability for the acts or omissions of independent suppliers, nor for loss, injury, or damage arising from the guest’s own actions, from the use of pools, water sports, excursions and recreational facilities, or from circumstances that could not reasonably have been foreseen.
Nothing in these conditions limits liability for death or personal injury caused by negligence, or for fraud, where such limitation is prohibited by law.
Personal belongings remain the responsibility of the guest at all times. Where a safe is provided, its use is recommended.
10. Privacy & Discretion
Discretion is fundamental to how we work. Personal information is collected solely to arrange and deliver your stay, is shared with suppliers only to the extent necessary to do so, and is processed in accordance with the Mauritius Data Protection Act 2017 and, where applicable, the EU General Data Protection Regulation. We do not sell client data, and we do not disclose the identity of our guests.
11. Complaints
Should any aspect of your stay fall short of expectation, please inform your concierge immediately so that it may be addressed while you are in residence. Matters unresolved on site should be submitted in writing to concierge@MoritzLuxe.com within 28 days of departure.
12. Governing Law
These conditions are governed by the laws of the Republic of Mauritius. Any dispute arising in connection with them shall be subject to the exclusive jurisdiction of the courts of Mauritius. MLR reserves the right to amend these conditions; the version in force at the date of confirmation governs your reservation.
